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Catalyst360

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Meet Our Executive Team

Renée Kuwahara
President

Renée Kuwahara's Bio

As President, Renée is responsible for driving the overall strategic direction of Catalyst360°. Renée and the executive team are responsible for leveraging Catalyst360°’s core competencies in dealing with the 50+ market to continue to drive and support our client relationships.  She is also responsible for new business strategy, leveraging Catalyst360° capabilities.

Renée joined Catalyst360° in 2009, from her previous assignment as Chief Operating Officer at 24/7 Customer, Inc. In that role, Renée oversaw the revenue and profit of nine global contact center operations with over 5,000 employees. Previously, Renée held a variety of senior operating and P&L leadership positions for Convergys Corporation, a business process outsourcing company. Renée supported operating shared service functions for more than 50,000 contact center employees in 65 global centers, and was responsible for operations delivery functions supporting more than 200 client relationships. She also held prior leadership positions at Fidelity Investments and Electronic Data Systems.

Renée holds a Bachelor of Business Administration degree from the University of Michigan's Ross School of Business.

Chad Burkholder
Vice President of Operations & COO

Chad Burkholder's Bio

Chad Burkholder serves as Vice President of Operations and Chief Operating Officer of Catalyst360°.  He recently joined the team in October 2010 after a ten year career within The Hartford’s Personal Lines Operation.  As VP of Operations, he is accountable for driving contact center strategies and execution for our partners in sales and customer service processes.

During his time within Personal Lines, Chad helped to architect best in class customer experience strategies and served as a process integration leader for the company.  During this experience, he developed advanced process management skills using Six Sigma philosophies and methodologies.  This skill set serves him well as he continually seeks to innovate operational and customer facing processes.

In addition, Chad’s leadership approach is heavily influenced by his four year leadership experience within Human Resources.  In these roles, he developed strong leadership philosophies related to talent management, employee engagement, and their link to strong operational performance.

Chad has had a strong involvement in the community as well.  He has been an eight year volunteer for Junior Achievement, and served as a member of the executive board for that same organization. 

Chad completed his bachelor’s degree from Bloomsburg University of Pennsylvania, and his Masters of Business Administration at Pennsylvania State University’s Smeal College of Business. 

Livio Ciaralli
Chief Information Officer

Livio Ciaralli's Bio

As Vice President and CIO, Livio is responsible for the Catalyst360° Information Technology area. This includes all aspects of the CRM, Integration, Analytics and Telephony hosted and non-hosted services for the organization.

Livio has more than 25 years experience in the 50+ Healthcare and Information Technology areas. He has been directly involved in establishing the Catalyst360° IT business model in support of highly specialized, complex CRM and Integration platforms resulting in business growth and expansion through practical, robust and strategically architected solutions. He served in many capacities, most recently as Assistant Vice President of Architecture and Application Development.

Prior to Livio’s career at The Hartford, he was with Prudential Insurance, serving in a variety of business and IT responsibilities. Livio is a graduate of Villanova University.
 

Steve Manderson
Chief Financial Officer

Steve Manderson's Bio

Steve has over twenty years of financial experience. The past nine years have been spent serving as the Chief Financial Officer for Catalyst360°.  In his role, Steve is responsible for all aspects of accounting, finance and pricing for the organization, as well as third party accounting administration trust. 

Prior to serving in his current role, Steve held various financial management positions within the organization.  Before joining The Hartford in 1997, Steve spent nine years with Prudential Insurance gaining a broad understanding of the insurance industry through a variety of roles in the claim, actuarial and finance areas. 

Steve holds degrees in Economics and Finance from Temple University’s Fox school of Business.